Returns and Exchanges
We understand the unpredictable nature of the restoration, remodeling, and building process. With few exceptions, as listed below, we offer a full refund of your purchase on items returned to us within 30 days of the shipping date.
Returns must be in original condition and packaging, and include receipt. Note that most products, once they have been installed, are no longer in "original condition." Please pack items carefully.
Your return must also be shipped prepaid in order for us to accept it. If the error is ours, we will pay all shipping costs. Otherwise, we do not refund shipping and handling charges, nor do we accept returns after 30 days from the original shipping date.
Questions? Please contact Customer Service through email or phone at 888-401-1900.