How Do You Handle Shipping Damage?
Using durable, reliable, and recyclable packing materials, we wrap and box your Lighting and Hardware well enough to withstand several natural disasters at once.
Nevertheless, accidents occasionally happen. Please inspect your shipment immediately upon arrival. If your merchandise was damaged in transit, notify both the carrier and Customer Service (phone 888-401-1900) within 24 hours, and retain all packing materials. We'll try to make the replacement process as quick and painless as possible.